you have made a real difference

I presented to the Board on Tuesday (following my final interview on Monday).  At the end of the session the chairman complimented me for the quality of the presentation – which is amazing given I provided bad news (plus a solution) and a potential acquisition (the fact I got a compliment almost made me nervous I was so surprised)

Anyway my point is whether or not I get the job the work you have done with has certainly made a huge impact.

So I just wanted to say thanks you have made a real difference.

D. Surveyor

EGM, The Laminex Group

fun, challenging and relevant

I’ve had the view that any new methods or techniques designed to improve client interactions usually promise more than they deliver. I’m also often suspicious that some can be old and out-dated; dressed up to be cutting edge.

Even with this scepticism, from my introduction to Glenda Linscott to personally experiencing the content of the Perform With Confidence program, I honestly can’t see any business truly progressing their customer engagement without it.

Thanks Glenda for the fun, challenging and relevant program.

N Ross

Customer Solutions Contact Centre Manager, Australian Unity. 

Glenda made me and the agents feel very comfortable

I cannot speak highly enough of the training provided by Glenda. The entire learning experience was aligned with the company’s values of Bold, Warm & Honest. I was surprised at how confident I felt during this course and how Glenda made me and the agents feel very comfortable in participating during the training. The one on one coaching provided by Glenda was a great way to show the agents that they are not “ just a phone facing consultant” they are the voice and presence of Australian Unity and their role is extremely important.

S Keily

Sales & Retention Contact Centre Manager, Australian Unity

it was a very unique experience

Working with you was a pleasure and it was a very unique experience compared to other development courses/sessions I have attended. You displayed high energy and enthusiasm towards the subject and which allowed me to leave the work issues behind and focus on the development task of me!

I greatly appreciate all your assistance and endeavour to remain in contact - speak soon.

J. Hooper

Manager Supply Chain Design, QR National

I already feel more relaxed and confident

I was astounded as to how quickly you got to the ‘root cause’ of my anxiety and lack of confidence around public speaking. In only 2 short sessions I already feel more relaxed and confident to ‘be myself’ - not only when presenting to a crowd, but in critical client and sales meetings. I seem to not only get better results in terms of sales, but I’m actually enjoying myself more! Thanks Glenda!

M. H., Director

Online Marketing Company, Melbourne. 

Director of the greatest epic since El Cid

Firstly thank you for your feedback and support you are the “Director of the greatest epic since El Cid”! 

S. Brown

Group Procurements Manager, Simplot

very relevant

It was unconventional but very relevant as it exposed the way we manage anxiety/energy to get the best effect.

Participant

SMS Management& Technology

PD Bites Series

learning-by-doing

A great example of learning-by-doing.

Participant

SMS Management & Technology

PD Bites Series